and why…! or is it ever good practice to expect someone to problem solve an area and procedure in which they have less experience or knowledge of than the staff they are problem-solving for…
and why…! or is it ever good practice to expect someone to problem solve an area and procedure in which they have less experience or knowledge of than the staff they are problem-solving for…
People who work front desk / adjacent roles. How do you memorise restaurants or otherwise respond to this request to recommend somewhere to eat, or a bar?
It comes up from time to time and for context the hotel I work at is on the outskirts of a touristic UK city. I do not make “going out to eat” money!! Especially with how expensive it is in the city. Some of these guests seem to want a personalised recommendation and to ask what the place is actually like. I can memorise a few places that my colleagues have shared but I don’t have personal experience to relate. What do you do to respond to this?