Long post but I want people to know what they're getting into with Kreo's after-sales support. TLDR at the bottom.
Bought a Kreo mouse and keyboard last year. Sometime in April the mouse started developing a sensor issue — random misfires, maybe once or twice an hour. I decided to file a warranty claim. That's where the fun began.
Issue 1 — Warranty claim via WhatsApp is a nightmare
Their support kept asking me for a video of the problem. Fair enough — I sent one. Then they said "show your hand movement." Sent that. Then they wanted my hand, monitor, and basically proof I exist. Finally they said I need to record it against a white background. Sir, the issue happens once an hour randomly — I'm not going to sit there waving my mouse for 60 minutes on camera hoping it glitches. When I explained this, they just... kept asking for more videos. The only reason this got resolved at all is because I DMed a staff member (let's call him Dev) on Discord, who looked at my case for about 10 seconds and sorted the RMA immediately. He told me the Kreo Anzu (white) was out of stock and I'd have it by the second week of May.
Issue 2 — They sent me someone's returned mouse
Today (27th April) a Blue Dart guy shows up at my door — way earlier than expected, which I thought was great. I open the box and the mouse is covered in dust. The feet have dust and what looks like hair stuck to the edges. It was clearly used and returned by someone else.
I immediately messaged support and Dev. Dev confirmed it — the unit they sent is one that was returned within 7 days by a previous customer. The thing is, nobody told me I was getting an open-box or refurbished unit. When I DM'd staff this morning asking for an update, they told me the mouse is out of stock. And then without telling me anything, they shipped me a used return.
I was promised a brand new replacement. Not something with someone else's hair on the feet.
Also — Kreo doesn't put tamper seals on their boxes. This is exactly the kind of situation that policy enables. If there's no seal, you have no way of knowing whether what you're receiving is new, returned, refurbished, or opened. That needs to change.
One positive
Dev has genuinely been the only helpful person throughout this entire process. He identified the issue instantly and has been responsive when the official support channels failed completely. If you're dealing with Kreo warranty issues, going straight to him on Discord seems to be the only real option — which honestly says a lot about the state of their official support.
TLDR: Kreo's WhatsApp warranty support is useless and harasses you for videos instead of solving problems. When I finally got an RMA, they shipped me a previously returned mouse covered in dust and hair — without telling me. No box seals either so there's no accountability. Not recommending Kreo to anyone until this is sorted.
ALSO I USED AI TO WRITE THIS , I FED IN THE EMAIL THAT I WROTE TO THE FOUNDER OF KREO AND TOLD AI TO TURN IT INTO A POST