I purchased a low-mileage 2024 Mercedes-Benz EQS 450 4MATIC SUV from Mercedes-Benz of Plano.
For the first two months, everything seemed normal. Then, after leaving a car wash and while moving in very slow traffic, I was holding the brake pedal. The moment I released the brake, the vehicle suddenly surged forward with extreme force and slammed into the car in front of me.
I brought the vehicle to the dealership’s body shop for repairs, including cracked grille covers, sensors, and damage from the collision. The repairs took an entire month, and during that time, I was denied a loaner vehicle.
After finally picking up the car, I test-drove it and parked in front of the shopping center. I shifted the vehicle into PARK and removed my foot from the brake pedal. Instantly, the vehicle violently lunged forward on its own and crashed into a concrete pillar less than two feet away.
The impact deployed two airbags, and I was left shocked and briefly unconscious.
If a person had been standing in front of that vehicle, this could easily have been fatal.
Police were called to the scene, and eventually, Mercedes arranged for the vehicle to be towed back to the dealership where I purchased it.
It has now been over two weeks since this second incident, and I still have not received meaningful communication or support from the dealership. I contacted Mercedes-Benz USA customer service multiple times, and each time I am simply told that the issue has been “reported” and that I needed to wait.
To make matters worse, I am STILL being denied a loaner vehicle despite the severity of the incidents and the obvious safety concerns.
I am posting this because consumers deserve to know about serious safety issues and the lack of accountability I have experienced. I trusted this brand with my safety, and right now I feel completely abandoned.
The worst nightmare with no help from Mercedes-Benz. I welcome any help or experience to help me open my eyes.
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