u/Away_Drag6898

How are you currently handling customer support for your product or business?

What tools are you using, and what’s the most frustrating part about them?

I’ve been working on a Saas helpdesk that can help small-medium businesses to track, manage, resolve customer tickets. With cloud and open-source versions

The idea was to let businesses be able to:

- Manage tickets

- Manage Kbs

- Track SLAs

etc

This is a bootstrapped solo project, No funding.

I’d appreciate any feedback.

https://imaradesk.com