
Company asking me to pay $600 for laptop repairs on a device I have had for less than a year
Hi all!
I don’t know much about laptops, but almost a year ago my old laptop died so I bought a new one. It’s a HP and it broke recently and despite the fact I have had it for less than a year, the store I bought it from will not replace it and has sent me a $600 repair fee to fix it. The stated this issue was a broken hinge due to user error, but I don’t believe I have done anything to cause this issue. I thought it would be under warranty, I am very stressed out about this because I am in the middle of exam/assessment season at uni and I can’t afford to fix it. I have had to borrow a really janky computer for the rest of the semester because its going to take a while to fix. The cost to fix it is almost as much as the cost of the laptop itself. What are my options right now?
*Edit: the issue was with my screen which is why I took it in but they specified the cost of fixing the laptop was because of user error due to the hinge breaking which is why they won't replace it.