Accessing UTMA that was not converted properly
Hey all - An UTMA account was set up for me with my mom as custodian when I was a little kid. I am now 30 years old, but somehow the account was never converted and I am trying to get it sorted out. My mom and I are working to transfer the account over to me, but running into roadblocks. The broker through which the account was set up is now retired and the representative shows as "not designated" on all paperwork from Fidelity. No online servicing seems to be available for the account using either my mom's or my information to register. I have called fidelity, but they say they are not able to talk to me since the account was not converted. When my mom calls Fidelity, everyone we have reached is very confused about how this situation even occurred and is unable to provide a clear outline of what needs to happen. One person seemed to indicate I need to have a personal investment broker in order to access this account; I do not currently have that and am not inclined to get one unless it is truly necessary.
We will of course call Fidelity again, but I'd like to gain some clarity on what the process here should be since the folks on Fidelity's end don't seem to know. Can anyone outline the process? Thank you! I realize this is unusual.