How properly react to critical user review?
Hello, I have app - https://apps.apple.com/us/app/watertotter-water-tracker/id6751142079
My app is completely free, but it does include an optional donation feature for users who would like to support development. To be honest, donations haven’t been very significant so far, but I’m still happy to people use it.
I can see that the app has a stable number of downloads and that the user base is slowly growing, which is probably push me fix bugs and add new functionality.
But user says that he cannot find app in the app store, what looks strange for me - it's definitely app's problem.
So what you think about my answer? is it ok or maybe I should be more "official" and neutral?
UPDATE:
Looks like my reply not good.. I see it. So I changed it to this one - "Hello dear user. Thanks for feedback. To solve the issue please contact with me via feedback for in the app or via email dev.pavlo.antoniuk@gmail.com"
So I will try to solve issue despite it could be only one user or small amount of them.