Mobile Spaw - Home Service Grooming Services
Hello catsph! Just sharing our traumatic experience with Mobile Spaw. We booked them last April 25 for our 22 cats home service grooming. All of our cats are spayed and neutered. Dumami lang sila because we rescue cats and gift from friends.
I asked them if possible ba one day for all of the cats and they didn’t hesitate to say yes. Including grooming, haircut, teeth and ear cleaning kaya i doubt na kaya sya in one day but they still insisted. I also communicated that 2 puspin cats are first timers kaya they might try to escape. In the end, one of them escaped and got lost kasi they didn’t lock the van when they were grooming him. Aside from that, they didn’t monitor if every cat on the list was groomed, resulting in missing one of our cats untouched. Prior to booking, they ask me to list all of our cat’s names and still missed one cat dahil di din pala nila tina-track if every cat was groomed.
It took us more than a week to finally get a refund sa hindi na-groom na cat and losing a cat due to their negligence was sooo traumatic. I sent them an email after the incident and still no response up to this date. I can’t even leave a review on their fb page about their mediocre service.
Just a warning to all furmoms and dads to always check reviews first and research before giving nnsomeone trust in handling your furbabies. Lots of followings on social media don’t necessarily indicate great service after all.