Plant Pass Season 2 has already started in PvZ 3, and the Premium Plant Pass I bought for Season 1 still has not been delivered to my account.
I bought the Season 1 Premium Plant Pass about a month ago, right when the first season started, because I genuinely wanted to support PvZ 3. I had already bought many things during the previous test as well. I trusted PvZ 3 and EA, at the very least, I expected them to deliver what I purchased. But a month later, I still have not received what I paid for.
When I made the purchase, the App Store showed that the purchase was successful, and the money was taken. But inside the game, PvZ 3 showed an error saying that something went wrong, and nothing was delivered.
I paid. EA got the money. I got nothing.
EA Support kept trying to blame this on region or payment issues, but that makes no sense. My Apple ID is Ireland-region. This is the same Apple ID I used to download PvZ 3. I paid with an Irish Apple Gift Card in EUR. I also have no problems buying things in other games. App Store payments work normally for me everywhere else. So why is PvZ 3 the only one with this problem? Why can every other game deliver purchases correctly, but your game takes the payment, shows an error, fails to deliver the item, and then blames region or payment method?
I already contacted Apple Support. Apple rejected the refund request and clearly said the decision is final. I told EA this. I sent them screenshots of refund decisions and everything they needed. But EA still keeps telling me to go back to Apple for a refund, even though they know Apple already refused and cannot help me anymore.
So what am I supposed to do? Am I just supposed to accept that my money disappeared?
At this point, I am not asking for a refund. I just want the item I already paid for. This should not be difficult. Check the purchase record, check my account, confirm that the item was not delivered, and give me what I bought.
But EA keeps pushing me around like this is someone else’s problem. Apple did not make this game. Apple is not responsible for delivering in-game items. The App Store completed the payment process. The game showed an error after the payment succeeded. The game failed to deliver the item. EA is the one responsible for that. The money went to EA, and EA is the one refusing to fix it.
I really regret spending money on PvZ 3. I supported the game during the previous tests, I supported it again from the first official season, and what I got back was an error that steals my money.
I do not recommend that anyone buy anything in PvZ 3. Not because this exact issue will happen to everyone, but because if something does go wrong, you will be left completely abandoned like I was, with nobody actually helping you.
EA stole my money.