Price match cancellation policy is ridiculous
Booking through capital one portal and see pretty much everything is the same but significantly cheaper via the actual Hertz portal. I call asking about a price match and the rep says I need to book it first through them to start the price matching process. I book a "Manager special" economy car at a rate of $3718 for 4 days (wow lol) just to get the 10x bonus. I call to price match and get transferred to a supervisor because of the difference in amount ($288.96 for pay now [free cancel within 24 hours] or $444.72 [free cancel anytime prior to pickup]).
They end up denying any type of price match due to the cancellation policy not being an exact wording of 48 hours prior to pickup that Capital One offers through their portal. Even though I'm booking a Hertz car and the exact same parameters. All they can tell me is that there are websites that exist that have that policy yet I can't find them. The supervisor says Expedia which doesn't match, and after I ask for another website that might have the same cancellation policy they state they aren't allowed to provide any suggestions. They suggest I end the call and try speaking with another supervisor so I do and they essentially tell me the same information after reading the other reps notes.
This time they tell me there are 2 websites but can't provide the website and state that they can't look for the cheaper price for me. I tell them repeatedly that I only want the name of the platform that has the same policy just so I know it exists and they refuse. They end up just repeating themselves about the policy needing to match and I ask them to put in their notes that they should probably match their policy to the actual agencies they are utilizing through their portals. I'm sure there is much more of the same bs going on with flights, hotels, and etc as I can see a few examples through the search. The lucky ones are getting supervisors that don't care and are just passing the approvals through it looks like. Sorry just wanted to rant about this ridiculousness somewhere.