u/Artistic-Map6955

I’ve been a USAA member going on 30 years. My parents are also members. USAA has always treated us well and we’ve always felt fortunate to be members because the service and services were always exceptional. However, both my parents and myself have had insurance claims in the past year. And both of our experiences have been disappointing. Communication from the adjusters has been very slow. And getting the claims resolved took longer than claims we have had (many) years ago. Its left me wondering if USAA has cut its staff and increased workloads on the adjusters, leaving its members to suffer with bad service. Has anyone else had a similar issue?