I usually don’t make posts like this, but my experience with Meckeys regarding my Attack Shark G3 has been genuinely frustrating.
From the beginning, the mouse had inconsistent connection issues. Sometimes it worked normally, and other times it would randomly stop functioning, disconnect, or behave unpredictably. After testing it properly and troubleshooting on my side, it clearly seemed like a defective unit.
I contacted the support team and provided all the details they asked for — videos, explanations, troubleshooting attempts, system details, and multiple responses over several days. Despite this, the process kept dragging on with repetitive and unnecessary questions that didn’t seem to move toward an actual solution.
What disappointed me the most was being asked to open the mouse myself and attempt repairs/troubleshooting internally. As a customer who purchased a new product, I don’t think it’s reasonable to expect users to open up and repair their own mouse, especially when it may affect warranty or damage the product further.
I was expecting a smoother replacement or proper support process for what appears to be a genuine defective product issue. Instead, the experience became tiring and frustrating after nearly a week of constant back-and-forth communication without a clear resolution.
Posting this only to share my honest experience and hopefully get better support and a proper resolution soon.