I HATE THEM literally just got a citation for not paying to park. I pay $80 monthly. so I checked, and yep, may 1st, paid in full. I go to the website, and it wont let me do anything as it just says I owe them for parking today. won't let me navigate the website or anything until I pay it. which I won't, so I call the number. they give me a different website to go to. I look up the citation number, and it says there is no such citation. so I can't appeal it, and I refuse to pay $9 for parking when I already paid them for this month.
UPDATE: after feeling like i got the run around, I did end up actually speaking to someone over the phone, and she was very professional and helpful!