u/Appropriate-Comb3177

Hey, I just logged into my account and saw a very precise number of avios removed nearly 30000. It wasn’t a transfer to a partner or any sort of booking but was named “manual avios adjustment”. I spoke to BA on the phone and I was told that it was a transaction from a household member (agent clearly lied as I knew that wasn’t the case, and also because I received Avios contribution INTO my account before the avios left). They were unable to tell me anything further and as I didn’t want my account locked for investigation I just said not to bother with a complaint. Has anyone had this happen before?

So I had a cancelled flight to Dubai due to the Middle East conflict and I decided to change destination entirely including class of travel. When I tried to make the change I was misquoted the cash/Avios fare and since I complained a lot they decided to honour it, today I saw my e-ticket was issued and the cash element charged to my card but no Avios deducted. Is it worth chasing up or shall I assume it to be an error in my favour?

any suggests would be great - i dont want to turn up to the airport without a valid ticket.

fyi was quoted 99000 avios in club world instead of 110000 avios, I had 69000 plus the 30000 from my original reservation instead of deducting the 69000 they refunded 30000 and never took any. I checked the app and an IATA 125 ticket is present.