I’m a certified member of RID trying to contact them regarding some info that is incorrect on my member portal.
After combing through both the general website, and the member portal, the only contact info I see listed is here on the “contact us” page.
I think it’s interesting that there are 2 ways listed to initiate contact for complaints, and only one option listed for members to reach out to their own organization. The only option listed is for VP. If I am a hearing interpreter, I most likely don’t have a VP myself. That means I can only talk to someone there through an interpreter.
I’d also like to include a screenshot of the problem (this would be way easier to just use the visual instead of describing what I see through an interpreter), but the contact form doesn’t have an option for any attachments.
Is it crazy to wish that they provided a dedicated VP AND voice line for both members and general contact?
I also love how the little contact symbols on the website design are clearly meant for location, mail/email, and hours, but they have them filled in completely differently. Such poor visual design implementation for ANY users.
Does anyone else find it infuriating every time they use the RID site or attempt contact or is it just me?
As a side note, I would just reply to one of the emails they send me, but every time I have done that, I get a rude response that I should have sent the email to a different email address that is also unpublished.