The other day a gentleman came to pick up his Ozempic. I couldn't find it in the refrigerator. Logically I thought to check the bins and, sure enough, there it was. The pharmacist that worked the day before had neglected to file it in the refrigerator. We had no additional in stock.
I collected my thoughts because I knew what was coming and explained it to the gentleman who proceeded to chew me out. For whatever reason, he couldn't wait another 3 days, nor should he be expected too. I'm not sure I can count the number of times this has happened to me over the last 20 years here.
The simple fix? Simply remove the bin number from the leaflet for refrigerated scripts. That's it. Whomever is filling would notice the missing number and immediately realize it should be refrigerated.
I submitted this idea through the idea submitter back when that was a thing, but it obviously went nowhere. I'm hoping now that someone from corporate sees this and kicks it up the chain.
Yes we can highlight, retrain pharmacists, etc, but the problem persists. Human error exists and we should mitigate the factor as much as we can.