2 months of waiting just to be told "Sample couldn't be processed."
I am beyond pissed right now. I started this whole process back on March 15th. I waited through the extraction, the sequencing, and even saw the status change to "Raw data created" on April 13th. I thought I was finally in the home stretch.
And today, after nearly TWO MONTHS of waiting, I get an email saying they couldn't process the results and are sending me a new kit.
The worst part? They are low-key blaming me, implying the sample wasn't good enough. I followed their damn instructions to the letter:
* I did it first thing in the morning, right after waking up.
* No food, no water, no brushing teeth, nothing.
* I rubbed both cheeks so hard they were practically sore for the rest of the day.
The tracker literally showed that the raw data was generated! If the sample was bad, why did it pass extraction? Why did it pass sequencing? This looks like a massive technical failure on their end, but I’m the one who has to waste another 2 months of my life waiting for a replacement.
Has anyone else dealt with this BS? Is it even worth trying again with them, or should I just demand a refund and go to 23andMe? This is honestly the most frustrating customer experience I've had in a long time.
Timeline for those curious:
* Ordered: March 15
* Received by Lab: March 31
* Sequencing: April 5
* Raw Data Created: April 13
* Failed: May 8
Absolute joke.