u/AnthonyIndlicato

Hi everyone,
I bought clothes from a supplier on Alibaba via Trade Assurance. After payment, the seller’s Alibaba account got banned/closed.
Here’s the situation:
• Tracking number created but hasn’t moved in 5 days - still shows ‘order data transmitted electronically’
• My name and address are confirmed on DHL tracking
• Alibaba confirmed shipment via official email
• Seller doesn’t respond on WeChat
• Alibaba customer service contacted the seller and told me to wait until the shipping deadline
• After the deadline I can open a dispute for a full refund
Has anyone had a similar experience with a banned seller? Did the package eventually arrive or did you get refunded? Any advice appreciated!
Thanks