
Due to circumstances (100% within my control) I showed up late for check-in… four minutes prior to boarding. The Delta agent let me know that I was past the deadline, but checked the bag in regardless, but warned that it may not make it on the flight.
I am happy to report that, despite my late arrival, they still got my bag onboard. I know that this isn’t entirely Delta, but the airport, as well, but wanted to praise all involved. I was willing to accept the consequences and had a backup plan, but this is why I’m diamond with Delta and maintain my loyalty in a non-hub city.