u/AnnualLongjumping473

Hi.

Just after some guidance.

I informed my gym I would be undergoing an operation before the Christmas holidays having suffered a stroke and requested my personal training sessions which I’d already paid in advance be frozen along with my membership until I was fully recovered.

A few months later I was going through my accounts and noticed my training subscription had been reactivated without my knowledge which my bank stopped and refunded to my account.

My gym are now insisting the payment be honoured along with an administrative charge unless I provide documentation from the hospital for them to add to their files for consideration before making a decision, is this legal?????