I’m beyond frustrated. On April 20th in the middle of the night a scammer got into my Amazon account somehow. I had around $70 in my gift card balance. They went to my last few purchases and put that I never received the items, so then the gift card balance went up to around $180 within seconds. They then made a purchase with the gift card money and had it sent to their location. They did express delivery so the item was delivered by the morning before I even woke up.
I have contacted Amazon several times and submitted fraud reports, but no one is doing anything to compensate me. The customer service agents tell me they are escalating the situation and that I will be contacted by someone within 48 hours. That never happens. Has anyone else ever had this happen to them and was it ever resolved? I just want my gift card money back that my family gave me. So frustrating!