u/Ameen-Babu

My experience with cosmic byte warranty support has been extremely disappointing.

I purchased a wired gaming earphone from them in November 2025 for around ₹808. Within a short period, the product stopped working and I sent it for warranty in January. They replaced it with a new unit, which I accepted without any issue.

However, the replacement unit also failed again within about one month, around the first week of March. I once again sent the product for warranty support and waited for a response. After several days, I was informed that replacement stock was unavailable.

The main problem is not only about compensation — it is about the lack of a proper solution for the customer.

Since the wired earphone category has mostly been removed or discontinued from their website, there are no suitable alternatives available for me to purchase. Even if store credit is offered, it becomes practically useless when the type of product originally purchased is no longer available in a meaningful way.

From a customer perspective, this situation feels unfair because:

• The original product failed within warranty

• The replacement product also failed shortly after replacement

• The same product is unavailable for replacement

• The category itself appears discontinued or heavily reduced

• There are no suitable equivalent alternatives on the website

• The customer is left without the product they originally paid for

When customers buy gaming audio products, they expect reliable warranty support and proper replacement options if issues occur. In my case, the process turned into repeated failures, waiting periods, unavailable stock, and no practical replacement choice.

I already registered a complaint through the consumer helpline because I believe customers should not be left without a proper resolution when a product repeatedly fails during the warranty period.

A warranty should provide confidence and support — not leave customers stuck with unusable options after repeated product failures.

I’ve been stuck in an endless suspension loop with X/Twitter for weeks. I keep receiving emails saying my account was restored and that there was “no violation,” but the account still remains suspended when I try to use it. I’ve already submitted multiple appeals, changed my password, waited for days, and tried different devices, but nothing fixes it. Support responses seem fully automated and inconsistent with the actual account status. I attached screenshots showing the repeated “account restored” emails while the suspension still exists. Has anyone found a real fix for this?I’ve been stuck in an endless suspension loop with X/Twitter for weeks. I keep receiving emails saying my account was restored and that there was “no violation,” but the account still remains suspended when I try to use it. I’ve already submitted multiple appeals, changed my password, waited for days, and tried different devices, but nothing fixes it. Support responses seem fully automated and inconsistent with the actual account status. I attached screenshots showing the repeated “account restored” emails while the suspension still exists. Has anyone found a real fix for this?

https://preview.redd.it/bshfhhszxxzg1.png?width=1651&format=png&auto=webp&s=760dbbd6325749ef65d7d9a07ea610ed55c162f4