u/Alternative_Fill_552

Long story short: spent the last several months building a config management tool for Zendesk admins after one too many "wait, what changed?" moments. Got accepted as a Marketplace Partner back in March, sent in the app for review in late March, and after six weeks of back and forth on security questions and asset checks, it's officially listed.

Free nav bar app, three clicks to install, gives you a quick health check of your instance — broken trigger references, orphaned automations, unused macros, that sort of thing. The paid platform behind it adds snapshots, diffs, dependency mapping, and What-If simulation, but the free app is genuinely useful on its own.

https://www.zendesk.com/marketplace/apps/support/1236340/configly

Happy to answer questions about the build, the review process, or what the platform actually does. The hardest part was honestly waiting six weeks for code review. The Zendesk reviewer (shout-out to Tipene) was thorough but fair.

14 admins on one Zendesk instance. Someone disabled a trigger they thought wasn't doing anything. Turns out it was connected to how tickets were being routed. Nobody noticed until Monday morning. Tickets had been landing in the wrong group all weekend. Delayed responses, frustrated agents, the whole mess.

The problem was that there was no way to see the connection between that trigger and the routing. It looked like a standalone trigger. Zendesk doesn't show you those dependencies anywhere.

I've been a Zendesk admin and consultant for years, and this kind of thing happened way too often. The bigger the instance, the worse it gets. Someone changes something, something else breaks, and you spend hours working backwards trying to figure out what happened.

I ended up building a tool to fix this for myself. It maps dependencies between config objects, lets you diff changes between snapshots, and shows you what's going to be affected before you touch anything. Think of it like git for your Zendesk config. It's called Configly.

Not trying to do a hard sell, genuinely just think it solves a problem that drove me mad for years. Happy to answer any questions.