u/Alternative-Matcha22

Hello! So I'm starting case management on Monday. I work for homeless populations, and I'll be specializing in housing navigation. Scheduling and organizing are obviously gonna be expected in my role, and I wanna prepare accordingly. What should I grab to prepare? Additionally: What's helped you to stay organized?

I'll take any advice really 😅 nervous but excited!

He's brought in roaches/bed bugs repeatedly. We know it's him because pest control repeatedly identified him as the source, and he's also been known to dumpster dive. His apartment also stinks to high hell to where if he leaves his door open to fume out his upteenth burnt meal of the week, I and other neighbors will vomit in the hall from how BAD the smell is (think rotten milk and musty gym socks) I've brought this up to property management several times throughout the past several years, and the best I got was a complaint form that never got followed up with.

I've been told that the only way any real action can be taken is if the landlord files a complaint with code enforcement. So I can't file on my own behalf. I'm not sure what to do. I know my city has a subdivision for hoarding cases where they both help with cleaning + treatment referrals, and I'm thinking of filing through there, because I'm both frustrated with the filth and also it seems like he genuinely just needs help. I know a one-time mandated cleaning from property management definitely won't fix the issues here, and I ultimately don't want to see anyone end up on the street.

Important to note that I am on a Project Based Voucher, so no I cannot "just move."

Any advice?

For context: Boston, MA.

Edit: added context to the hoarding division piece.