
I was told “don’t worry, the inspector likes us” by a factory manager. Here’s why that chilled me
I was visiting a factory in Dongguan with a client. Before the inspector arrived for a final check, the factory manager leaned over and said, with a smile, “Don’t worry, this guy has come many times. He likes our tea.” Sure enough, the inspector showed up, spent 20 minutes drinking oolong in the office, walked the floor for 10 minutes, took exactly 12 photos, and left. The report was all green. My client was relieved. I wasn’t. I’d seen the production line earlier that morning — the defect rate was nowhere near that clean. But the “relationship” made the inspection a formality. I want to be careful here: this isn’t about corruption. It’s about a natural human tendency to go easy on people you’re friendly with. A factory that has hosted an inspector three times knows exactly how to make them comfortable. And that comfort kills objectivity. That’s why I now run inspections with a strict “no meals from factory” policy for my team. It’s a small thing, but it changes the dynamic completely. If you’re hiring an inspector, ask them bluntly: “Do you accept anything from the factory, even a cup of tea?” Their answer will tell you a lot. If you’re in the process of vetting someone for QC work, DM me — I can share the exact questions I think every importer should ask an inspector before hiring them.