u/AlooParantha56319

Had a strange experience with a rapido ride fare today and I’m trying to figure out if I’m justified in being annoyed.

The app showed ₹310 before the ride. After reaching, the final amount came out to ₹397. That’s ₹87 extra, which I was told was for toll.

But here’s what doesn’t make sense to me: the receipt generated in the app doesn’t show any toll charge at all. There’s no breakdown, no line item for it, just the final amount bumped up to ₹397.

I reached out to customer support about it and the conversation got a bit blunt from my side. Not proud of the tone, but it felt off that the amount increased without any transparency in the receipt.

If it’s a toll, shouldn’t it be clearly mentioned?

Am I overreacting here or does this seem off to you as well?