My Experience with Lofree Support, Replacement Delays, and “Express” Shipping
https://reddit.com/link/1tcq585/video/b709c5lb121h1/player
Hi everyone,
I’ve been a long-time supporter of Lofree, but I wanted to share my recent experience with their customer support and replacement process so others can make their own judgment.
- The Initial Hardware Problem
My Lofree Flow began experiencing severe key chattering on the “C” key.
To rule out a simple switch failure, I swapped the switch with another known working switch from a different key. The issue still remained, which made it seem more likely to be related to the PCB/controller side rather than the switch itself.
After reviewing my videos and order information, Lofree acknowledged the issue and agreed to provide a replacement unit.
Their email on 2026.4.29 included the following:
“We have confirmed that this is a hardware issue (key chattering), and we will proceed with a replacement for you directly.”
They also acknowledged that their original 3–4 month repair timeline was unreasonable.
- Replacement Process and Delays
On 2026.5.8, they sent another email apologizing for previously overlooking my replacement order.
They specifically stated:
“We have now arranged an expedited replacement shipment for you.”
A day later, on 2026.5.9, they requested and received all of my shipping information and again confirmed that the replacement had been processed.
They also mentioned that a tracking number would be shared soon.
- Current Shipping Situation
Today is 2026.5.14.
The tracking number they provided is:
UL145119864YP
However, after 5 days, the shipment status is still only:
“Waiting for pick-up” / “Info received”
There has been no actual carrier movement yet.
At this point, I still do not know whether the package has physically left the warehouse.
- Communication Problems
During this process, many additional emails were exchanged.
However, my recent emails are no longer receiving replies.
I also noticed that comments I left on Instagram regarding the shipping delay disappeared shortly afterward, although I obviously cannot confirm whether they were manually removed or filtered automatically.
- Why I’m Posting This
I’m not posting this to attack the company.
I simply think that for a premium-priced keyboard product, customers should expect:
* reliable hardware support
* transparent communication
* and accurate shipping expectations
Especially after being promised an “expedited” replacement shipment.
I hope this post helps other users make informed decisions and encourages better communication and support practices going forward.