
▲ 14 r/sunglasses
Ray-Ban made my custom glasses wrong, so they sent me a second pair for free.
I ordered a custom pair of round Ray-Bans, they messed up the colour of one of the temples. Black instead of brown, so I sent them an email. They explained because the customs can’t be returned or refunded they’d just send another pair for free. It was shipped within 2 hours of my original email. Gonna turn the new pair into prescription ones since I have the frames now.
Ray-Ban customer service: 10/10
u/Almost_A_Pear — 2 days ago