How many employees come directly to you with what you deem a manager responsibility? [United States]
Like the topic states how often do employees come directly to you or your HR team with things that the manager should be addressing?
Do you just address it? Do you refer them to their manager then have a convo with the manager?
How do you not go insane, when you already have so much on your plate but for some reason employees just come straight to you (whether on their own accounts, or a manager pushing them to "ask HR" because they don't want to be the bad guy.