u/Alert-Worker6142

MY FULL EXPERIENCE ON GOOGLE REVIEW (UDPATE: THEY REMOVED/HIDE MY REVIEW)

Rental Summary: RX7 & R34 (5 Days)

Initial Safety Hazards

Immediately after pickup, we discovered the RX7 wipers were not working and the R34 rear wiper was coming lose.
Returning for repairs delayed our trip; furthermore, the shop failed to log our granted return extension, leading to a "late return" dispute.

Major Mechanical Failure (R34)

The R34 had a severe steering alignment defect that caused the tire to rub internally, leading to a blowout on Day 3.
Pre-existing Evidence: Upon closer inspection, the rental company's own website photos show the R34 with a misaligned steering wheel, proving the car was in poor condition before our rental.
The Cost: We spent over 60,000 JPY on a rare replacement tire.
Professional Verdict: A mechanic confirmed in writing that faulty alignment—not our driving—caused the failure.

Conclusion & Accountability

Knowing these cars are over 20 years old, their condition makes it debatable whether they should even be cleared for rental.
Despite providing real-time updates and mechanical proof, the rental shop has been uncooperative.
This issue costed us 2 of our 5 days of rental period. We also had to further waste petrol on both cars, trying to find a shop that had a replacement tyre for the car.
Avoidance: Staff refused to provide management contact info during the return.
Ghosting: Since we left Japan, the company has ignored all WhatsApp messages regarding our reimbursement.

*My previous post got taken down*

Rental Summary: RX7 & R34 (5 Days)

Initial Safety Hazards

Immediately after pickup, we discovered the RX7 wipers were not working and the R34 rear wiper was coming lose.
Returning for repairs delayed our trip; furthermore, the shop failed to log our granted return extension, leading to a "late return" dispute.

Major Mechanical Failure (R34)

The R34 had a severe steering alignment defect that caused the tire to rub internally, leading to a blowout on Day 3.
Pre-existing Evidence: Upon closer inspection, the rental company's own website photos show the R34 with a misaligned steering wheel, proving the car was in poor condition before our rental.
The Cost: We spent over 60,000 JPY on a rare replacement tire.
Professional Verdict: A mechanic confirmed in writing that faulty alignment—not our driving—caused the failure.

Conclusion & Accountability

Knowing these cars are over 20 years old, their condition makes it debatable whether they should even be cleared for rental.
Despite providing real-time updates and mechanical proof, the rental shop has been uncooperative.
This issue costed us 2 of our 5 days of rental period. We also had to further waste petrol on both cars, trying to find a shop that had a replacement tyre for the car.
Avoidance: Staff refused to provide management contact info during the return.
Ghosting: Since we left Japan, the company has ignored all WhatsApp messages regarding our reimbursement.