u/Aldios

Please forgive me im very new to this, but I received a new RG Cube XX yesterday. Charged it using the cable that came with it using a 5V2A charger block. The charging indicator light comes (yellow) on but the unit won’t power on after +6 hours of charging? The light goes away after sometime too.

The support page says to take it apart and reconnect the battery. Do they mean to actually physically open the case? I don’t think the battery is the issue if the indicator light is coming on but maybe I’m wrong?