u/Agreeable_Ad_8044

Hi all

I finally got my foot in the door and am starting my first IT job in 2 weeks. I’m a bit nervous since i’ve never really done helpdesk/call center stuff before. I’ve worked customer service for years so I’m not worried about that, mainly just about how to ask the right question i guess?

Do yall have any tips for getting info from customers, or just any tips/scripts in general? Anything helps lol just trying to calm my nerves.

Position title is network technician (tier 1) working for an MSP that specializes in outdoor wifi solutions. Think i’ll be working at the NOC. If anyone also has experience studying for CWNA i would love to hear.

Thanks all