Being chased for €213 by SnackPilot after cancelling years ago
Back in 2022, I signed up to SnackPilot (I would’ve been around 13 at the time). I don’t remember clearly agreeing to any 12 month contract, and I definitely didn’t understand that I was committing to anything long-term I was signing up for any bs
At some point, I tried to cancel the subscription (around 1 or 2 years ago), and I even contacted their customer service. From what I remember, they told me it had been cancelled. Despite that, there were still attempts to charge me, but the payments were failing anyway.
The account was linked to PayPal, and I’ve since deleted that PayPal account and removed my card, so they can’t take any money from me. Now, out of nowhere, they’ve sent me an invoice for around €213, claiming it’s “damages” for breach of contract for the remaining months of a supposed subscription. They’ve said that even though I didn’t receive any boxes, I still owe them because I didn’t continue payments.
They’re also mentioning debt collection agencies if I don’t pay. I’ve looked at their reviews on trustpilot honestly half of them looked paid but many of the 1 star reviews are so similar to my experience except they managed to take money off them but not me and they have had similar threatening emails too.
They’re based in Germany while I’m based in the UK
A few things that seem off to me:
- I was under 18 when I signed up
- I don’t remember the 12-month term being clear at all
- I tried to cancel and was told it was cancelled
- I didn’t receive any goods
- The address on the invoice isn’t even correct
- I’ve seen multiple reviews from people describing almost identical situations
I’ve already sent them an email disputing the invoice and asking for proof of the contract and how they calculated the “damages.”
My questions are:
- Can they actually enforce this, especially given my age at the time?
- Can a debt collection agency do anything beyond sending letters/emails?
- Is this something I should be worried about legally, or is it more of a pressure tactic?
Any advice would be really appreciated.