Hi everyone,
I’m based in Namibia and recently signed up with a company called Ramavi Car Maintenance Assistance. It was presented to me as a kind of car insurance / protection plan.
After going through the contract more carefully, I noticed a few things that concern me:
There is a 3-month “no assist period” where you pay but get no coverage
It’s described as an “assistance product”, not actual insurance
It doesn’t seem to include standard cover like third-party liability, theft, or fire
Many clauses say claims are paid “at their discretion”
I also couldn’t find much in terms of reviews or real customer experiences online, which makes me a bit uneasy.
Has anyone here actually used their services or made a claim with them?
Did they pay out?
Is this normal for “assistance” products in Namibia?
Or should I be worried and cancel?
Any feedback or experiences would be really appreciated 🙏