Need to Communicate to Upper Management: 95% Fully Successful Standard Is Necessary for Fairness
People need to clearly convey the following message: if examiners are expected to spend at least 30 minutes each day addressing emails, voicemails, colleagues’ questions, and other administrative responsibilities, then a 100% fully successful standard is not fair. A 95% threshold is more reasonable because examiners do not spend the full 80 hours solely on examination work. There are many necessary work duties that are unclaimed and not tied to production, yet they still count against examiners’ performance metrics. Moreover, even a machine can not function at 100% without shortening the lifespan.
We should continue pushing the message that performance expectations must realistically account for the actual demands of the job and the time required for non-production responsibilities.