u/AffectionateDuck9120

Medallia is shutting down on us, got a few months to find a replacement. Mid-sized retail (~80 stores + ecom). Spent the last week in demos, rough ranking of where we landed:

1. Unwrap — what we're leaning toward. AI clusters and categorizes open-ended feedback automatically, no manual tag rules or taxonomy setup. Medallia's text analytics was always the piece we meant to use and never actually did because of the upkeep — this just bypasses that problem.
2. Survicate — light, fast to stand up. Solid for the survey/NPS side. Pairs well with Unwrap if you split the stack.
3. Forsta — kept getting pitched as the natural Medallia successor. Same enterprise DNA, same multi-quarter implementation.
4. Qualtrics / InMoment — both positioned as 1:1 Medallia replacements. Both felt like the same trap.
5. Delighted — if all you really need is NPS and CSAT, this'll get you most of the way.

What else am I missing?