u/Affectionate-Mess937

Have an Epsom ET-3710 printer that suddenly won't pick up photo paper.

Even when selecting glossy photo paper in the printer software and confirming it on the printer itself. The guide wheels will spin like the paper is feeding for a bit, then the printer will give me an error message that the paper tray is empty.

In order to print on photo paper, I must open the paper tray door, and when the printer attempts to pick up the paper, I must start feeding it for it to work.

Will printer on regular paper, labels, and card stock with no issues.

So do any of you smart people know what heck is going on, or have suggestions on troubleshooting this issue. I'm at a loss here.