u/Affectionate-File297

My experience was the worst experience and nothing failed. No fraud no like issue like card being froze. This is what happened I applied got approved. When I got my account information online I noticed a custom card ordered for “49’ers” I don’t like football normally I don’t care about a design… but no ….football is too popular I didn’t wanna be stuck in a convo that I don’t even wanna be in. So I called to change it. Now I updated my address……. I called in a week later meaning 7 business days later. Still Haven’t received it. Lady on phone said I should have it tomorrow. I have informed delivery from post office it’s always accurate. It never came. Went on app to just try and re order one. Can’t do it. Called in again and I stated my address and asked if that is what I had on file. She said yes. I asked why is my street name in the apt field and my apt number in the second field “ oh that is wrong “ ?? I can’t make this up. Asked to have card expedited. 2-3 business days. Never came. On top of it. They never closed the original card down. I closed it thank goodness. Both are still showing active in my app. I can’t imagine if fraud happened or billing dispute. Beware. Now experience could be completely different if doing all at branch but over the phone worst customer service I have ever had