In October, I contracted an Odoo Partner to migrate my specialized China-to-global logistics business from Excel to Odoo. The project was quoted at $7,000, with a 50% upfront deposit.
By December, the delivered demo was a rigid, near-standard configuration that failed to meet the specific requirements of my shipping operations, simply not up to the standard. Throughout the process, the Project Manager was defensive, dismissing requests for essential customizations (e.g., container volume tracking and customer-based grouping) and insisting on their own internal workflow as the gold standard.
Communication was severed in March due to the regional conflict. Upon resuming in April, it became clear the partner lacked the technical flexibility required for my niche. Consequently, I developed a custom, high-functioning system internally that actually meets our operational needs.
I officially notified the partner of the project’s cancellation. They have since responded claiming the project is complete and are demanding the remaining 50% balance