Nasty emails from clients
I'm a first-year paralegal in immigration law. My firm does all sorts of cases, from deportation defense to business visas. It's been a steep learning curve, but I was starting to feel I was getting the hang of it until today.
I recently got thrown into working on a time-sensitive case for a guy who wants an O2 visa. To me, this is a complex type of case I've never worked on before.
One of the tasks I'm given is to draft an affidavit for the client, and I try to do my best. I drafted the affidavit based on the limited information I had. But any time I emailed the client to ask for clarifications, he reamed me out about how I should've already known x,yz, random detail about his life. So, it was even harder for me to figure out the case than it already was. But I kept trying anyway.
I make a draft of the affidavit and send it to the attorney, hoping for input. He never answers my emails about it. It's a time-sensitive case, and the client is complaining (harshly) that it's not getting done fast enough. Now I'm worried I'll be blamed for the case not progressing. So I asked another paralegal to look at my draft. We don't have any explicit rule about the attorney screening drafts of affidavits. The senior paralegal ok's it, so I assume that's good enough. I sent it to the client.
Then, a few hours later, I get this absolutely nasty, borderline abusive email from the client. At first, I think, "Oh no, I've gotten some major details wrong". But no, it was literally a few clerical errors in place names, etc. Stuff that he truly could have just corrected, politely. At most he could've lightly admonished me or asked for another person to be assigned to his case. But he's saying such wildly harsh stuff to me about how incompetent and unprofessional I am. How I'm treating his case "casually" and shouldn't have my current job.
Was this mistake really that bad? I always try to accept responsibility for my errors, and I realize typos can come across as unprofessional. But at the same time, this was a few clerical errors in a draft of a document I sent for the client to review, specifically so they could flag any errors or raise any concerns. And I felt that I did my due diligence before sending it to the client.
IDK, I had to take a break and cry a bit in the hallway, which I wasn't super proud of. I just feel like in this profession, you do tons of great work that goes completely unnoticed, and when you make a small mistake, everyone acts like it's Armageddon. And I know my attorney will throw me under the bus to placate the client. Because nobody sees how hard I'm trying, they only see the typo I made on a lengthy, foreign-language name buried in the first draft of one document.