What’s going on with Dreame customer service? I feel being scammed
I shipped back my old Dream unit (I believe it’s L20untra sth), over two month ago for replacement due to quality issues, and it’s been two months, all dreame customer service does is telling me “oh we are going to ship the replacement unit, just you wait”, and then “oh we r out of stock, we gonna upgrade you a newer version”, and then no letter, and after I ask for update, they come back again saying “oh we run out of inventory for the replacement unit too and will replace with another one, just you wait”… and then “we shipped it, jus twist for confirmation”, and then I reached out again, and then the stories repeats…I mean it’s fine to use out of stock for once or twice…but it gets sketchy when they did it for over five times within three weeks …I am getting concerned, I paid almost 1400$ for my unit when its first released, and now I don’t have anything in my hand cause I shipped my old unit to Dreame for inspection. I DID ask them MULTIPLE TIMES whether it was possible to send me replacement unit before I ship out my old unit because I do not like to be left without a unit in the mean time, but their answer was a firm “NO”, now thinking back about it…am I scammed? Is DREAME in big trouble and they cannot fulfill their duty any more? I need some help from you, what should I do next? I attached some screen shots but they are by no means complete as there are too numerous communications and I do not want to process each one of them to remove my personal information…but you should be able to get the idea from the few I sent