u/AdministrativeCan139

So i got the Sport X20 earbuds. I am very happy with them for the gym while listening to music. Recently I was commuting to work and wanted to listen to a podcast. The sound was very quiet. I couldn't understand the podcast when someone next to me would speak kind of quiet. I tried different settings in the app, even setting it on podcast mode but no changes in sound quality.

Do you have any idea what o could be doing wrong?