I purchased an Apollo City 2024 last week expecting a premium commuter experience, but the unit arrived completely non-functional. Upon unboxing, the scooter would not power on. A closer inspection revealed a damaged power connector with clearly bent pins—a significant manufacturing defect. Additionally, the folding mechanism was seized with metal-on-metal friction, making it impossible to operate safely.
When I reached out to Apollo support, I provided clear photo evidence of the hardware damage. Instead of offering a return or replacement for a DOA unit, they insisted on "technical gimmicks" and diagnostic steps that were tedious.
It has been a frustrating experience of being ignored and stalled. I have had to initiate a credit card chargeback to recover my funds. I cannot recommend this brand due to poor quality control and a support team that refuses to take responsibility for shipping broken products.
Pros: None (Never got to ride it).
Cons: Arrived broken, bent connector pins, seized folding mechanism, unhelpful support