I'm a native English speaker, British passport, and 7s in English GCSEs. I took IELTS online to satisfy a technicality requested by my uni. During the pre-exam check the proctor asked me to show all corners of my room, and then asked me to "unplug everything" from under my desk. I did as he asked, but I inadvertantly unplugged a secondary extension which my charger was plugged into. And because the browser locks down your computer, it didn't let me view my battery level, so I had no warning that my computer was running low on battery. Suddenly towards the end of task 2 writing (very nearly the end of the exam) my computer shut down. I hastily plugged in the extension and attempted to log in once more, but the British Council website didn't give me my details because the exam window had already begun. SO I called the hotline and I explained my problem, the lady said she'd get a collegue to email me about how I can finish my test. 45 minutes of waiting without doing anything in attempt to preserve academic honesty. But the exam had already finished so I found a chat bubble in the british council website and told I qualified for a date transfer. So I filled in a form, and an hour later I got an email telling me I:
-don't qualify for a transfer
-don't qualify for a refund
-am responsible for my technology according to clause 4.6
I cited the one skill retake but they said becuase I didn't see the test t othe end, it marked the whole test as incomplete and they won't mark anything, not even my speaking. So then I queried abuot a One skill retake, and they said no because you cannot do those on computer.
300 euros takes me 30 hours to make with my job. Luckily I have it in reserve, but my parents would definitely not be thrilled paying for it.
What should I do?
I would like to fight for the 300 euros...
Thank you.