Stuck on legacy systems at $3M revenue with 10 staff — what does sensible modernisation actually look like?
Australian distributor, around $3M revenue, 6-10 staff across three showrooms, and we process about 5,000 orders a year. Currently running HubSpot for CRM, MYOB AccountRight for accounting, FileMaker for sample loans (which feels like it hasn't been updated in 20 years), and a graveyard of Google Sheets for dispatch, credit card payments, overseas supplier payments and so on. Plus a full paper trail where every order gets printed, hand-annotated, scanned to admin, then walked through five physical folder stages.
None of these systems talk to each other. Updating a client's details means doing it manually in three places. Credit card payments come through a daily-batched merchant service so reconciliation in MYOB is a fiddly two-step manual process every Monday morning. Best guess we're spending around 2,500 hours a year on order admin.
Have up to 100k AUD earmarked for fixing this if required though I suspect a full ERP rebuild is likely overkill at our size. Not ruling it out if someone makes a compelling case.
Open to any and all suggestions — what's worked for similar size businesses, what should I be looking at, business is great - just wasting so much time on admin.