I’m posting this here because I’ve exhausted every official support channel and genuinely don’t know what else to try.
About 4 months ago, I moved my Google Workspace subscription from Squarespace to direct Google billing. Since then, I’ve been unable to complete the subscription due to a persistent error: OR-TBSST-03.
What I’ve done so far:
- Submitted account verification forms 4 times
- Contacted support 5+ times over several months
- Followed all billing and identity verification steps exactly
- Was told I’d be contacted via backup email (never happened)
Where I’m stuck now:
- My subscription has expired
- I can’t re-subscribe because of the error
- I can’t access support because I don’t have an active subscription
So I’m effectively in a deadlock created by their own system.
Impact:
- 10+ years of email tied to my domain
- Hundreds of GB of files
- No access, no escalation path, no human support
Latest attempt (today):
Tried to reach a human → blocked by AI
Asked for escalation → denied due to no active subscription
At this point, I’m less frustrated and more concerned that there’s simply no recovery path when something breaks in their billing/verification system.
Has anyone here seen OR-TBSST-03 in this context (reseller → direct billing transition)?
Or found any way to actually get a case escalated when you’re locked out like this?
Any insight would be hugely appreciated.