Heyo guys, I just need to vent for a moment about NZXT’s support. It has been an awful experience. I’m not sure if posts like this are allowed here, but I just want to get this off my chest.
Back in 2023, I already had to contact their support because of an AIO. The liquid inside was contaminated, and eventually the whole thing got clogged. (I’ve sworn off liquid cooling completely since that, air cooling for the win!!) That entire support process, from the first message to finally receiving the replacement AIO, took three full months. I still have no idea why it took that long. At some point, I was messaging support every two to three weeks asking how much longer it would take, and every time they just kept putting me off.
Now, unfortunately, I had to contact their support again because one of their PSUs died. And the very first email already was strange. It was obviously AI-generated, with the typical emojis (✅⚠️😊), bold text formatting a la **Text**, and all that. I thought it was weird, but okay, I guess a lot of companies use AI nowadays. What made it even stranger was that, from the very beginning, I kept receiving two identical but separate emails every time. No idea why.
Pretty quickly, they told me that the PSU was no longer in stock and that they could offer me compensation in form of a refund. Of course, I accepted. Had to send them my PayPal email address, which felt a bit fishy, although I assume they can’t really do anything harmful with just that. They told me to wait 3–5 days for the money to arrive. Now, after a week, I contacted them again because the money still hasn’t shown up in my account. When I followed up, I just got hit with the same two identical AI-generated emails from earlier in the chat. Is there even a human being overseeing that?
Like, hello? Where is my money? I thought we had agreed on a refund. It feels like I’m stuck in a loop with an AI bot that doesn't have the authority to actually process a refund and is just waiting for a human supervisor who never shows up.
I’m never buying from them again. This has already been going on for three weeks now, and it’s starting to feel exactly like the last support nightmare all over again. Who knows, maybe I'll get my money back as a Christmas present¯\_(ツ)_/¯.