PIxel 6A Replacement Program Denied by Google
I tried putting in for the B Replacement Program for two Pixel 6A phones I purchased directly from the Google Store in 2023. I received emails for both of them saying they were eligible for the program.
Google tells me they are not eligible because they have already used the offer. I still have both phones, and neither has had the bat replaced. They are saying there is nothing they could do, they are flagged in the system as already received the benefit.
It seems like maybe someone is defrauding the system and receiving credit for servicing devices that they never serviced. It's the only thing I could think of that would cause my devices to show as having already used the program.
Is there any other recourse? I was looking forward to using the two certificates to get new Pixel phones, but now this whole experience has soured me on Google to the point that I never want to buy another Pixel.
It's terrible customer service toward a longtime Google customer who has been a loyal Pixel customer since the Pixel 4. I wish they would have never sent me the offer at all, instead of offering it and then refusing it.