Disabled for duplicate account due to technical support
On December 31, 2025, I created my Uber Drive account to drive in the city of Manta, Ecuador. I uploaded my documents and the registration of my vehicle, a 2026 BYD Yuan Pro. Everything was fine; I waited until January 3, 2026, and my documents were authorized. But suddenly, I received an error message stating that my vehicle was not authorized to operate in Manta. This seemed impossible to me, since it was through colleagues I knew who had the same vehicle and worked with Uber Driver that I decided to buy a vehicle to dedicate myself to working on the platform. In the following days, I wrote to support asking for help authorizing my vehicle and explaining the situation, but the response was that my vehicle was not authorized for trips on the list of eligible vehicles. This seemed absurd to me, since a colleague has the same vehicle as me and is working without problems. No matter how much I explained, they simply told me it couldn't be done. I contacted this colleague, and he told me that perhaps I had entered something incorrectly during registration, which is why I couldn't connect. I told him I had followed all the steps, and he told me to call phone support. When I called support, I was surprised to find that the automated message said my phone number wasn't linked to any Uber account. I sent the automated message back to support, and their response was to try again. But every time I called, I got the same problem; neither of them worked. I contacted this colleague again, and what he did was create another Uber account for me and ask for a different email address and phone number (at that time, I was completely unaware that creating another account was a serious violation). But in my desperation, I agreed, and when he called me to verify the photo and such, they deactivated both accounts—the one I had created and the one this person had created—with no option to appeal. I wrote to support about what happened, but the automated message simply didn't respond. The automatic system didn't tell me anything other than that nothing could be done. In a desperate attempt, and because of my colleague, he told me to permanently delete my main account and the one he created for me, and to wait a month before creating another account and trying again. What happened was that I requested the data deletion, and a month later my account was deleted (a serious mistake, which I'll explain later). After that month, he created another account for me, but the result was the same. I was very annoyed and created another account, this time with the same email and phone number I used the first time, but it was blocked again. So I decided to go to a physical center and explained the situation I'm writing about. The person who helped me mentioned that my account was created on May 25th for drivers, which is impossible because I created it when I first got my vehicle. He told me that the problem could have been solved in the app, to which I replied that they never helped me, even when things were simpler, and now that things are complicated and I'm desperate, they still haven't. But he still took down my information and... They uploaded my documents, told me they would escalate the request, and that I would receive a result within 72 hours. Last Wednesday, I checked my Uber account and it turns out they unblocked it, but at the same time, they blocked it again. This means they didn't completely resolve the problem and didn't delete the other accounts, which are still being blocked. I can no longer go to the service center because it's located in Quito, and the trip is too long. Since then, I've been searching for Uber profiles on LinkedIn and looking for a solution. So far, I do feel a little hopeful because one of the accounts was unblocked.