England - Parcel marked delivered and handed to me. I was away.
Hello all, I’m fairly sure I already know the answer, but wanted to check.
I recently purchased my partners engagement ring online after designing it. It was shipped by UPS and tracking was great until I got a notification that said it had been delivered. I was in town getting a haircut at the time so was slightly confused, and worried, that it had been left on my doorstep.
I get home, no parcel. I live in flats in a gated close with 22 other properties so I have no way of working out where it’s been left. There is no picture on the proof of delivery, and under ‘signature’ it’s just got my name written in capitals, and the driver has marked it up as handed to me.
I’ve raised a claim and it’s been closed by UPS saying their tracking shows proof of delivery. I’ve appealed and they’ve said that it’s now down to me to sort out and I need to talk to Neighbours. I’ve asked if the van has tracking to see if he’s parked at the right place, no it hasn’t.
The ring was about £2500 and I’m now without the money or the ring. I paid through my normal bank account not credit card as that’s 5x my credit limit.
Where do I go from here as it seems like UPS are just protecting their driver who’s forged my signature and now I’m stuffed.